Emergency Outage Support

We apologize you are experiencing a service outage with AEFIS and look forward to getting your service back up and running in no time!

Our Support and Network Operations Teams monitor service health 24/7 and will respond immediately to any service outage situations. In majority of the cases, our team will already be working on a resolution.

If you prefer, please complete the short Emergency Outage Support form to notify our Network Support Team who will make every effort to restore your service as quickly as possible.

You can also report an outage by emailing us at aefisoutage@aefis.com or calling 877-674-3122, Option 9 for “Emergency Outage”.

Best,
The AEFIS Team

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Name*
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Institution*
Role/Title*
Email*
Phone*
Service URL*
Please enter the service address (URL) where you are having an issue.
Details*
Any additional details you can provide to help us resolve your outage support request quickly.
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